June 2010 Archives

I had some issues a long time ago with getting Push Notifications enabled on an iPhone app that I was writing.  Eventually I got them working after a bunch of trial and error, but I never figured out what the underlying cause was.  Last night, while trying to get them working again, I figured out what the issue was.  You *must* generate both a production and development certificate for the Push Notification service in order for the proper aps-environment string to end up in your provisioning profile.  If you don't, it'll never work.  Hope that this is useful to some Googler out there.  Knowing this about a year ago would've saved me about a month of repeatedly uploading our app to Apple, getting it approved and finding out that Push Notifications still didn't work.

Canned Responses and Less Accounting integration

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Thanks to all of our great beta testers, who've been giving us great feedback and suggestions so far. One thing that we were asked for a short while ago was canned responses. Basically, we got a phone call from a customer who said that Dispatch was a great fit for what he does with his company (we love hearing things like that, it means we're on the right track around here!) but in particular, he described a need for canned responses, where he can create a library of frequently typed text. Dispatch will never use this text to reply to a message with, but it will be useful to him when handling requests. When he replies to messages, he types the same things a lot, and he wants to be able to easily insert bits of text into his replies. Now, he can, and you can too! You can add/select canned responses right from any request page.  Just go to a request, click the "Respond to this message" button, and you'll see a section there where you can add canned responses.  Once you've saved one or more,  a dropdown will appear and you'll be able to pick from the canned responses that you've saved.  When you select the one you want, its text will be inserted into your reply. Today we are also announcing that we now have import/export support for Less Accounting. You can export your contacts between Dispatch and Less Accounting in both directions, and when they eventually support token based authentication (we're told it's coming eventually), we'll have full integration as we do with Highrise, where all new contacts created in Dispatch are automatically created in Less Accounting. Exciting!

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This page is an archive of entries from June 2010 listed from newest to oldest.

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